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Recurring Questions

Announcement May 15, 2017

“I can’t upload a picture to my ad”

Recently, Firearms Canada has increased the maximum allowable upload size of pictures to 2mb.  Remember to check the size of the photo you are trying to upload to ensure it is smaller than the 2mb.

“I tried to log in but the site said that I was banned!”

If you were banned from Firearms Canada, you would likely know about it as you should have been given a reason.  Firearms Canada employs several different security measures to help safeguard your use of the site, and sometimes those measures can be a little over protective.  Two of the most common reasons we have seen users being blocked from the site are:

1- Excessive failed login attempts
2- Your IP is blocked or blacklisted

If the login attempts on your account match what would generally be described as “suspicious” Firearms Canada will automatically lock your account.  You will need to contact us through http://firearmscanada.com/contact-us/ to have your account reset.

Firearms Canada also geo-restricts the majority of countries outside of Canada.  While this hurts SEO, it is done for the sake of users security.  Sorry, if you happen to be in Nigeria and are trying to access this site, you won’t be able to.

Like humans, automated security features aren’t perfect and sometimes, the tight geo-restrictions will catch legitimate users inside of Canada.  This can occur if you are using a proxy server, if your internet provider has an IP in an area the system deems as restricted (this sometimes occurs with satellite internet connections) or if you are using an IP that the site has previously associated with suspicious behaviour.  Particularly with dynamic IP’s, while you may have access on day, you may unknowingly inherit an IP tomorrow that has been blacklisted.  This isn’t common, but it has happened.

If this is the case, you will need to type “what is my ip” into Google, or whatever search engine you use, and provide the number is gives you to us through the contact form above.  We will then be able to determine if this is the cause of the ban.

“I can’t remember my username or password”

This is an easy one to fix as Firearms Canada has an automated tool to deal with that.  Simply click the link and enter your details and reset instructors will be sent to your account.  Make sure to allow emails from @firearmscanada.com and check your spam / junk mail in in the event your instructors land there.

Remember, you can log in with either your username or your email address associated with your username!

http://firearmscanada.com/password-recovery/

 

“I am having problems logging in, or using a site feature”

Firearms Canada will lock you out of your account for 10 minutes if too many unsuccessful login attempts have been made.  You won’t have to do anything other than wait the 10 minutes to try logging in again.  If you have lost your password, follow the password recovery link above.

We have had reports that some versions of Internet Explorer have caused issues with site access. We strongly recommend trying another browser such as Firefox, Chrome, or Safari to dextrine if this is causing the problem.

If you experience issues logging in, or being logged out in certain areas of the site, please clear your internet cache and cookies to rectify the issue.

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